Why
I have to change/wash my filters more frequently than normal?
It is possible that your bin is not properly sitting in its
place.
The cone seal is not properly placed at the top of bin inner
or it is not covering the rim of bin inner.
Filters
(except lifetime post-motor) must be changed or washed regularly as
recommended in your user guide. Dyson filter
change intervals are based on normal domestic use. Any non-domestic
use may drop the filter performance.
Dyson does not recommend using carpet or bag fresheners as
they can adversely affect filter life.
[B] Why
my Dyson switches off?
All
Dyson models have a thermal cut-out device for safety. So, if anything
causes your cleaner to overheat, it will cut out.
It will not restart until it has cooled down and there is no reset
button. Leave it for at least one hour. If the room temperature you
are vacuuming is very high the cut-out may be triggered spontaneously.
However the most likely cause is that your filters either
need changing or washing (check your user guide to see if your filters
are washable or have to be replaced), or check your cleaner for blockage.
Don't use the cleaner again until you have ensured the filters are
clean and that there are no blockages.
[C] Why
brush bar stops turning?
If
you have a model with brush control (DC03, DC04) first check that
the brush bar is not turned off. If the control is set to N (neutral)
the brush bar will not turn. The control should be set to P
(park) position; it will then automatically go into D (drive position)
when you push down the head of the cleaner to start cleaning.
Check that there is no blockage preventing the
brush bar from turning. Refer to your user guide for instructions
on how to clear blockages.
If the brush bar is still not turning, it is possible that
the belt driving the bar has broken. If you own a DC03 or DC04 please
call Dyson helpline
0870 527 5104.
If you own a DC01 you can replace the belt yourself and spares
are on sale from our website. Refer to your user guide for instructions
on how to replace the belt.
[D]
Why dust ceased spinning?
Don't
worry, your cleaner is probably fine! As the bin fills with dust,
the dust can settle and cease to spin.
If no dust at all appears to be getting into the bin you may have
a blockage or need to change your filters.
See your user guide for instructions on how to change your
filters and clear blockage. [E] Why
my Dyson performance is poor?
Check
that your filters are clean, as they should be either washed or replaced
regularly to maintain optimum performance (check your user guide to
see if your filters are washable or have to be replaced).
If replacing or washing your filters does not restore the
performance of your cleaner, there could be a blockage in your cleaner.
Please refer to your user guide for instructions on how to
change your filters and clear blockages.
All DC01s, DC03s, DC04s and DC05 Motor- head models have a
rotating brush bar in the head of the cleaner that helps them pick
up dust and pet hairs: if this is not turning, when the cleaner head
is down read [C] above. |
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